The Foot Institute Calgary at 755 Lake Bonavista Drive Southeast #143 in Calgary, Alberta

Reviews about The Foot Institute Calgary

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  In Feb 2017, I booked in to see Dr. Jason Lehr for a first appointment to assess my foot problem (bunions). In other podiatrist clinics previously, they would examine my feet and/or take x-ray of the affected joints and the doctor would examine these and explain to me the progress of the disease and the right course of treatment. With Foot Institute, the clinic has a lady (tech? assistant?) look at my foot me while I was waiting for the doctor; she then scanned my foot to make a pair of orthotics assuming that this was what I would need even before the doctor saw me. The doctor did not x-ray my foot and I have no idea how my joint deformity has progressed. They seemed to assume that I came in for a pair of orthotics. At check-out, they charged me $629.00 for the orthotics which I wasn't sure I needed. I also wasn't sure I wanted to have the orthotics done with them because I had been used to having a cast/mould of my feet rather than scans. Within an hour after the appointment in the afternoon, I called the clinic to cancel after some research of the two methods. But I was only able to leave a voicemail as the clinic has no direct line. The clinic did not return my call until 11am the next day and told me that there was no way to cancel. They could refund only a portion of the money. Since I didn't want to lose over a hundred dollars for nothing, I went along with it. However, when I picked up the orthotics, I noticed that they had a 1-2mm bump in the middle. I could not wear them even for more than a couple minutes. They said that they would send them back to the lab to smooth out that bump. But that never got fixed. They kept making me go back to the clinic to pick up the same pair of orthotics with the same issue and each time, Dr. Lehr would say they would send them back to the lab to be fixed but they were never fixed. The bump in the middle of the orthotics would make wearing them very uncomfortable. I have had three pairs of custom orthotics made by other podiatrists and have never seen this issue before. They kept blaming the lab but we could not contact the lab to have the issue resolved. They make the appointments to see Dr. Lehr rather challenging too. One time, they called me five minutes before an appointment and announced that the doctor decided to cancel the clinic that morning on Stampede Parade Friday. Another time, they called one day before the appointment to say that the doctor had checked the orthotics and decided to send them back to the lab. These appointments were weeks of waiting in between. It's been six months since I paid in full and I am still without the pair of orthotics they think I need. I had to call and complain to the person who does bookings in Edmonton. Eventually, she got me speaking to Karen their manager. Karen told me that the clinic should not have refused to cancel the orthotics in the first place as they have patients who change their minds and cancel even one day after as it is perfectly doable. So she suggested that I speak to the clinic but the clinic booked me in for an appointment, which I waited weeks for, and called me just one day before to tell me that they didn't need to see me anymore, they would just issue a partial refund and cancelled my appointment. But I never accepted that as a resolution. And I never received any refund. I called Karen again but she did not return calls or messages. The staff who answered the phone today even hanged up on me. It's the worst practice I've ever seen.
  by g c

  August 30, 2017
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  The problem with this place is that it is not a main office. Doctors bounce around ti different offices. Cant get treatment this day or that day. Or that doctor is in but a tech is not. Trying to get regular appointments is very difficult. My problem is getting worse because treatments are to sporadic. My money is being wasted here and results are just not happening after numerous visits. Maybe Fine if your retired, unemployed or just don't work. Place is filled with seniors, house wife's and kids. Good luck getting regular interval treatments if you work. I would recommend a place that had a fully staffed office which would make it more flexible. Staff is friendly however. Not the people its the business model of having small satellite offices.
  by STRIKER xc

  July 02, 2017
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  I had an ingrowing toe nail, and went to the Foot Institute and saw Jason Lehr. I must say he did an outstanding job, no discomfort during or after the surgery. Highly recommend this podiatrist for professionalism caring and competency. To be honest you will not do better.
  by Grahame Miles

  April 26, 2017
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  Dr. Lehr and Leavitt as well as their staff are really great! They are a little busy so their wait time maybe 10 or 15 minutes but they are generally on time. After fixing my feet, I have found my back pain is much better since your feet are the foundation for your body. Great stuff as well. And lots of parking.
  by Brandon Marcs

  March 07, 2017

Opening hours Closed now

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