Ranchlands Veterinary Clinic Calgary at 7750 Ranchview Drive Northwest in Calgary, Alberta

Reviews about Ranchlands Veterinary Clinic Calgary

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  Recently I moved to a new neighborhood and figured we would give a closer vet office a try for our cats prescription. Called to request a refill and was told they would have it the next day. They would call me when it was ready for pickup. Day 1: Requested to refill the prescription. Day 2: Prescription is supposed to be ready. No phone call received. Day 3: I call to ask if they have it. They don't, they've been having a problem with their distributor forgetting supplies and it will be in tomorrow. Day 4: I receive a voicemail telling me the same thing. The prescription still isn't ready, they're having a problem with their distributor forgetting supplies and it will be in tomorrow. Day 5: No phone call received. At this point I'm tired of being left hanging with the same excuse twice in a row. Very unprofessional, this problem should have been solved by day four - talk to the distributor and get the problem solved, no excuses - but once again I'm told it's someone else's fault and we'll have to keep waiting. I cancelled the prescription refill. Switching back to my old vet, we never had a problem with their service. Driving across town might be an annoyance, but if it means we get what we need the first time around it's worth it. Ranchlands Vet Clinic clearly doesn't care enough about us to want us as new clients. Good riddance, if this is how they treat their customers I don't want to be their client either.
  by Mike W

  July 11, 2017

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About Ranchlands Veterinary Clinic Calgary in Calgary